Your Installer Is Gone. We're Not.
If your solar installer went out of business, SolarServe by Independent Energy Hawaii can service your system on Oahu, Maui or the Big Island, no matter who installed it. We service Tesla, Enphase, SolarEdge, SMA and legacy systems. Most homeowners start with a $799 Solar Check-Up and get a written report within 72 hours after the visit.
Flat, published prices. No surprises.
Book SolarServe online or call (808) 460-6015. We can generally dispatch a technician within 5 business days.
You’re not alone
Hawaii has thousands of solar systems whose original installer closed or left the islands. We’ve taken on dozens of these orphaned systems, and more than 100 homeowners are now SolarServe members.
Signs your system needs attention
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Your electric bill went up and you didn’t change how you use power.
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Your monitoring app stopped updating, or shows zero production.
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The inverter shows a red or orange light, or an error code.
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Your battery isn’t charging, or didn’t back up your home during an outage.
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It’s been more than a year since anyone checked or washed your panels.
What happens to my warranty?
When an installer closes, its workmanship warranty usually ends with it. Manufacturer warranties on panels, inverters and batteries are typically still valid, because they come from the equipment maker, not the installer. We handle all manufacturer warranty claims for our customers, whether we installed your system or service it.
SolarServe plans
New members can use their check-up and panel washing right away.
| Plan | Price | What’s included |
|---|---|---|
| Lite | $399/year | Annual professional panel washing (one flat price, no matter how many panels), priority scheduling and member pricing on add-ons. |
| Standard | $499/year | Annual Solar Check-Up and panel washing, system monitoring and troubleshooting, 10% off repairs, 5% off add-ons. |
| Premium | $1,199/year | Two check-ups and two panel washings a year, remote monitoring with fault alerts, storm-readiness support, priority scheduling with a response within 12 hours, 15% off repairs, 10% off add-ons. |
One-time services
| Service | Price |
|---|---|
| Solar Check-Up | $799 on its own, included with Standard and Premium. Written report within 72 hours after the visit. If you join a membership after your Check-Up, we credit the $799. |
| Panel washing | $450-750 a la carte on Oahu, depending on system size, roof pitch and access. Or $399/year flat with Lite. |
We recommend panel washing twice a year for most Hawaii homes, and more often in coastal or dusty areas.
Going solar with IEH? Every IEH install proposal includes the first year of SolarServe Standard, normally $499/year. Ongoing membership after the included year is separate. Most installers don’t include ongoing service. We do.
Know someone with an orphaned system or thinking about solar? We pay $1,000 for every referred homeowner who goes solar with us. See our referral program.
Your installer is gone. We’re not. Call (808) 460-6015 to book a Solar Check-Up.
Installers that have closed or stopped servicing Hawaii
ATTYX Solar
No longer servicing Hawaii customers
Solar Help Hawaii LLC
Closed
Sunetric
Out of business
Haleakala Solar
Closed Hawaii operations
Sunnova
Chapter 11 bankruptcy, service disruption
SunPower
Chapter 11 bankruptcy
SunEdison
Out of business
Mana Solar
Closed
Solarwave
Closed
Don't see your installer? We service systems from any installer. Reach out and we'll let you know how we can help.
Frequently Asked Questions
Who can fix my solar system if my installer went out of business?
How much does solar maintenance cost in Hawaii?
How often should solar panels be washed in Hawaii?
Do you handle warranty claims?
Is my solar warranty still valid if the installer closed?
Which islands does SolarServe cover?
Your installer is gone. We're not.
No-hassle estimates, site unseen. Your proposal is confirmed after a site survey.
Book SolarServe