Privacy Policy

Information We Collect

We collect information you provide directly to us. This includes your name, email address, phone number, and property address when you request an estimate, book a service appointment, sign up for a SolarServe membership, submit a referral, or contact us through the website.

We also collect limited technical information automatically when you visit the site, such as your browser type, device type, referring page, and pages viewed. This information is used in aggregate to understand how the site is used and to improve it.

If you use our online estimate tool, that tool is provided by a third-party partner and may collect address and roof information in order to generate your estimate.

How We Use Your Information

We use the information you provide to respond to your inquiry, prepare estimates and proposals, schedule and perform installation or service work, administer SolarServe memberships, process referral rewards, and communicate with you about your project or system.

We may also use your contact information to send service reminders, maintenance notices, and occasional updates about products and programs relevant to Hawaii homeowners. You can opt out of non-essential communications at any time.

We use aggregated, non-identifying analytics data to improve site content and performance.

How We Share Your Information

We do not sell your personal information.

We share information with service providers who help us operate our business, including scheduling and estimating platforms, payment processors, email and messaging providers, and hosting and analytics providers. These providers are permitted to use your information only to perform services for us.

We may share information with equipment manufacturers, financing partners, warranty administrators, or Hawaiian Electric when doing so is necessary to complete your project, submit an interconnection application, enroll you in a utility program, or process a warranty claim on your behalf.

We may disclose information when required by law, in response to valid legal process, or to protect the rights, property, or safety of Independent Energy Hawaii, our customers, or others.

Cookies and Tracking

Our website uses cookies and similar technologies to remember preferences, measure site traffic, and understand which pages are useful to visitors. Most browsers allow you to refuse or delete cookies through browser settings. Disabling cookies may affect how some parts of the site function.

Third-party tools embedded on the site, such as our online estimate tool and review widgets, may set their own cookies governed by their own privacy policies.

Text Messaging

If you provide a mobile number, you may receive text messages related to appointment scheduling, service updates, and project coordination. Message and data rates may apply. You can stop receiving texts at any time by replying STOP.

Data Retention and Security

We retain customer records for as long as needed to service your system, honor warranty and membership obligations, and meet legal and accounting requirements.

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete information we are not required to retain. To make a request, contact us using the details below.

You can unsubscribe from marketing email at any time using the link in any message, and you may opt out of text messaging by replying STOP.

Children's Privacy

Our services are directed to property owners and adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

Third-Party Links

Our website links to third-party sites, including manufacturer pages, utility program pages, and review platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown at the top of this page. Continued use of the website after an update constitutes acceptance of the revised policy.