Solar Maintenance Membership Plans Built for Hawaii Homes
Solar Serve is the all-in-one solar maintenance program for homeowners on Oahu, Maui and in Kona/West Hawaii. Choose from 3 solar maintenance membership plans or a one-time Check-Up, from Lite to Premium ongoing care. All brands, all installers, all welcome.
Choose your plan
Lite includes annual washing; Standard and Premium add check-ups, monitoring and repair discounts.
Tell us about your system
In our customers' words
Solar care that doesn't stop after installation
Choosing solar maintenance is about more than a clean panel. These homeowners describe the communication, follow-through, and ongoing support they received from Independent Energy Hawaii.
Excerpts from customer reviews supplied to IEH. Individual experiences, repair costs, and response times vary. SolarServe coverage depends on the selected plan; repair parts and on-site repair labor are billed separately.
Read all Google reviews →Give your system a team you can turn to.
Choose your planOngoing service starts with your installation
Every new IEH installation includes the first year of SolarServe Standard, normally $499/year: an annual Solar Check-Up and panel wash, monitoring, troubleshooting, 10% off repairs and 5% off add-ons. Ongoing membership after the included year is separate. Most installers don't include ongoing service. We do.
A standalone Solar Check-Up is $799, with a written report within 72 hours after the visit. If you join after your Check-Up, the $799 is credited under the membership terms. Oahu a la carte panel washing costs $450-$750. Twice-yearly washing is recommended for most homes.
Vog, dust and salt: caring for Hawaii solar panels
Vog, dust and salt can lower solar production over time. We recommend panel washing twice a year, more often near the ocean or coast. Cleaning needs depend on your property and exposure; production changes vary by system and conditions.
Vog is especially relevant on the Big Island. Maui and Oahu can also periodically experience vog during Kona winds, when winds shift away from the usual northeast trades and can carry volcanic haze toward the other islands.
Explore professional panel washing or SolarServe care. Plan inclusions vary; extra washing beyond your plan is separate.
Choose Your SolarServe Plan
Three memberships plus a one-time Check-Up to keep your Hawaii solar system clean, monitored, and producing. From a simple wash and priority service to expanded ongoing care, pick the option that fits your system and your budget.
SolarServe Lite
Annual panel wash and priority service. The simplest way to keep your system cared for.
Auto-renews annually
- Annual flat-price panel washing
- Priority scheduling
- Member pricing on add-ons
- Hawaii-trained, in-house technicians
Standard Membership
Essential ongoing protection with monitoring, troubleshooting, and repair discounts.
Auto-renews annually
- Solar Check-Up, 1x per year
- Annual panel cleaning
- System monitoring
- Remote troubleshooting
- 10% off repairs, 5% off add-ons
Premium Membership
Set-it-and-forget-it. Two visits per year and our fastest support response.
Auto-renews annually
- Solar Check-Up, 2x per year
- Panel washing, 2x per year
- Monitoring, troubleshooting & fault alerts
- Storm-readiness support
- 15% off repairs, 10% off add-ons
- Priority scheduling
- Support within 12 hours
Check-Up Only
A single full Solar Check-Up with a detailed photo report. No membership required.
One-time, no membership
- Full Solar Check-Up
- Thermal imaging where needed
- Written photo report within 72 hours after visit
- Production benchmarks & recommendations
SolarServe Plan Comparison
Side-by-side feature breakdown across 3 annual memberships and a one-time Check-Up.
| Feature | Lite | Standard | Premium | Check-Up Only |
|---|---|---|---|---|
| Solar Check-Up | No | 1x per year | 2x per year | 1x, one-time |
| Panel Cleaning | 1x per year | 1x per year | 2x per year | No |
| System Monitoring | No | Yes | Yes | No |
| Remote Troubleshooting | No | Yes | Yes | No |
| Repair Discount | No | 10% off | 15% off | No |
| Add-On Discount | Member pricing | 5% off | 10% off | No |
| Priority Scheduling | Yes | No | Yes | No |
| Priority Support Response | No | Monitoring and troubleshooting | Within 12 hrs | No |
| Fault Alerts and Storm Support | No | No | Yes | No |
| Check-Up Report | No | Within 72 hrs after visit | Within 72 hrs after visit | Within 72 hrs after visit |
| IEH Mobile App | No | Yes | Yes | No |
| Price | $399/yr | $499/yr | $1,199/yr | $799 one-time |
Orphaned by Your Original Installer? You're Still Welcome Here.
SolarServe solar maintenance membership is open to homeowners whose original installer has closed, gone bankrupt, or stopped servicing Hawaii. New members start with a baseline Solar Check-Up so we know exactly what we are taking on. For help when your installer has closed, see our orphaned-system service guide.
Your installer is gone. We're not. →Installers that have closed or stopped servicing Hawaii
ATTYX Solar
No longer servicing Hawaii customers
Solar Help Hawaii LLC
Closed
Sunetric
Out of business
Haleakala Solar
Closed Hawaii operations
Sunnova
Chapter 11 bankruptcy, service disruption
SunPower
Chapter 11 bankruptcy
SunEdison
Out of business
Mana Solar
Closed
Solarwave
Closed
Don't see your installer? We service systems from any installer. Reach out and we'll let you know how we can help.
Excerpts from customer reviews supplied to IEH. Individual experiences, repair costs, and response times vary. SolarServe coverage depends on the selected plan; repair parts and on-site repair labor are billed separately.
Read all Google reviews →How Your SolarServe Membership Works
From sign-up to ongoing protection, here is how we keep your Hawaii solar investment performing.
Pick Your Plan
Choose from 3 membership plans or a one-time Check-Up, from Lite to Premium expanded ongoing care.
Baseline System Check
We establish a clear performance baseline for your specific solar system.
Ongoing Monitoring
We monitor your system remotely and alert you if production drops or faults appear.
Priority Service
Members get priority scheduling and preferred member pricing on all repairs.
Storm Readiness: Built for Hawaii Conditions
Premium members receive enhanced storm readiness support, specifically designed for Hawaii's unique weather conditions.
Pre-storm system checks to ensure readiness
Priority post-storm inspection scheduling
Documentation support if insurance claims are required
Be Prepared. Stay Protected.
People and equipment behind ongoing care
SolarServe connects you with a local team for the services in your selected plan. Check-Ups, washing, monitoring and repair work have different scopes.
When a production concern needs more than a wash
A higher utility bill, a monitoring alert and a dirty panel surface are different clues. Before assuming cleaning will solve the problem, note when the change began, any error messages and whether household electricity use also changed. Seasonal weather, shade, communications faults and equipment issues can all affect what you see. Sharing those observations helps distinguish a panel-care request from a system that needs troubleshooting.
Do not climb onto the roof or open electrical equipment to gather information. Existing monitoring screenshots, approximate system age and visible error codes are useful starting points. If the original installer is unavailable, you can still request help without knowing every equipment detail. A Solar Check-Up provides a documented assessment rather than treating a membership as proof that an unknown system has no existing faults.
Choose recurring care or a one-time assessment deliberately
Lite is $399 per year and focuses on annual washing, priority scheduling and member add-on pricing. Standard is $499 per year and includes one annual Check-Up and wash, monitoring and troubleshooting. Premium is $1,199 per year and includes two Check-Ups and washes plus its listed expanded support. A standalone Check-Up is $799 and is not a fourth membership.
Membership inclusions, manufacturer warranty coverage and repair charges are separate subjects. Replacement parts and on-site repair labor are not automatically included in the annual plan price. Premium priority response is a support response, not a guaranteed technician arrival within 12 hours. Review the plan table and terms so the number of visits, repair discounts and extra work are clear before enrollment.
Review SolarServe membership termsSolarServe Membership FAQ
Can I join SolarServe if my system was installed by a company other than IEH?
How is SolarServe priced and billed?
What is the difference between Lite, Standard, and Premium?
What is included in the annual site visit and panel cleaning?
Are repair parts and labor included in my membership?
What does proactive performance management mean for members?
How quickly will IEH respond if my system goes down?
What equipment brands does SolarServe cover?
Can I cancel my SolarServe membership?
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