Does the $799 Check-Up roll into a membership?

Yes. If you upgrade to any SolarServe membership within 90 days of your Check-Up, we apply the Check-Up fee as a credit against your first year of membership. The Check-Up + Standard Bundle bakes this in automatically at $899 for year one.

SolarServe Memberships

Solar Maintenance Membership Plans Built for Hawaii Homes

Q: How quickly will IEH respond if my system goes down?

Standard and Bundle members get a dedicated support response within 2 business days. Premium members get a response within 12 hours and move to the front of the scheduling queue for any on-site work.

Solar Serve is the all-in-one solar maintenance program for Oahu and Maui homeowners. Choose from 3 solar maintenance membership plans or a one-time Check-Up, from Lite to full-coverage Premium. All brands, all installers, all welcome.

Join SolarServe

Choose your plan

Every SolarServe plan is built around proactive solar maintenance: scheduled check-ups, cleaning, monitoring, and priority repair. Full feature breakdown in the plan comparison below.

Tell us about your system

Solar Service Hawaii, 3 Membership Plans + One-Time Check-Up

Choose Your SolarServe Plan

Three memberships plus a one-time Check-Up to keep your Hawaii solar system clean, monitored, and producing. From a simple wash and priority service to full coverage, pick the option that fits your system and your budget.

NEW

NEW, LITE

SolarServe Lite

Annual panel wash and priority service. The simplest way to keep your system cared for.

$399 /yr

Auto-renews annually

Annual panel cleaning
Priority scheduling
Member pricing on add-ons
Hawaii-trained, in-house technicians

STANDARD

Standard Membership

Essential ongoing protection with monitoring, troubleshooting, and repair discounts.

$499 /yr

Auto-renews annually

Solar Check-Up, 1x per year
Annual panel cleaning
System monitoring
Remote troubleshooting
10% off repairs, 5% off add-ons
Support within 2 business days

RECOMMENDED

PREMIUM

Premium Membership

Set-it-and-forget-it. Two visits per year and our fastest support response.

$1,199 /yr

Auto-renews annually

Solar Check-Up, 2x per year
Panel washing, 2x per year
System monitoring & remote troubleshooting
15% off repairs, 10% off add-ons
Priority scheduling
Support within 12 hours

ONE-TIME

Check-Up Only

A single full Solar Check-Up with a detailed photo report. No membership required.

$799

One-time, no membership

Full Solar Check-Up
Thermal imaging where needed
Detailed photo report
Production benchmarks & recommendations

Terms and conditions

SolarServe Plan Comparison

Side-by-side feature breakdown across all 4 solar maintenance plans.

Feature	Lite	Standard	Premium	Check-Up Only
Solar Check-Up	No	1x per year	2x per year	1x, one-time
Panel Cleaning	1x per year	1x per year	2x per year	No
System Monitoring	No	Yes	Yes	No
Remote Troubleshooting	No	Yes	Yes	No
Repair Discount	No	10% off	15% off	No
Add-On Discount	No	5% off	10% off	No
Priority Scheduling	Yes	No	Yes	No
Support Response	No	Within 2 days	Within 12 hrs	No
IEH Mobile App	No	Yes	Yes	No
Price	$399/yr	$499/yr	$1,199/yr	$799 one-time

Orphaned by Your Original Installer? You're Still Welcome Here.

SolarServe solar maintenance membership is open to homeowners whose original installer has closed, gone bankrupt, or stopped servicing Hawaii. New members start with a baseline Solar Check-Up so we know exactly what we are taking on. For the complete list of installers we currently service orphaned systems for, see our Solar Repair page.

See the full orphaned-installer list →

How Your SolarServe Membership Works

From sign-up to ongoing protection, here is how we keep your Hawaii solar investment performing.

Step 1

Pick Your Plan

Choose from 3 membership plans or a one-time Check-Up, from Lite to Premium full coverage.

Step 2

Baseline System Check

We establish a clear performance baseline for your specific solar system.

Step 3

Ongoing Monitoring

We monitor your system remotely and alert you if production drops or faults appear.

Step 4

Priority Service

Members get priority scheduling and preferred member pricing on all repairs.

Premium Exclusive

Storm Readiness: Built for Hawaii Conditions

Premium members receive enhanced storm readiness support, specifically designed for Hawaii's unique weather conditions.

Pre-storm system checks to ensure readiness

Priority post-storm inspection scheduling

Documentation support if insurance claims are required

Be Prepared. Stay Protected.

SolarServe Membership FAQ

Can I join SolarServe if my system was installed by a company other than IEH?

Yes. Every SolarServe plan is open to any Oahu or Maui homeowner regardless of who originally installed the system, including systems from installers that have closed or stopped servicing Hawaii. New members start with a baseline Solar Check-Up so we know the condition of your array before we begin ongoing service.

How is SolarServe priced and billed?

SolarServe runs on a simple annual membership. Lite is $399 per year, Standard is $499 per year, and Premium is $1,199 per year. Memberships auto-renew annually and you can cancel before the next renewal at any time.

What is the difference between Lite, Standard, and Premium?

Lite covers an annual panel wash plus priority scheduling and member pricing on add-on work. Standard adds an annual Solar Check-Up, system monitoring, remote troubleshooting, 10% off repairs, and 2-business-day support response. Premium doubles the visits (two Check-Ups and two washes per year), increases the repair discount to 15%, adds priority scheduling, and tightens the support window to 12 hours.

What is included in the annual site visit and panel cleaning?

Our technicians perform a full visual and electrical inspection of your panels, racking, wiring, inverter(s), and monitoring, then soft-wash your panels to remove salt, vog, red dirt, pollen, and bird soiling. You receive a written photo report with production benchmarks and any recommended corrective work. Standard members get one visit per year. Premium members get two visits per year.

Are repair parts and labor included in my membership?

Membership covers the recurring service work in your plan (cleaning, inspection, monitoring, remote troubleshooting, and triage). Replacement parts (inverters, optimizers, microinverters, batteries, wiring) and on-site repair labor are billed separately at member pricing: 10% off for Standard members, 15% off for Premium members.

What does proactive performance management mean for members?

It means we actively review your system's production trends inside the IEH portal, not just wait for fault alerts. Subtle drops in output, panel-level underperformance, or shading and soiling patterns get flagged early so we can address them before you lose meaningful production.

How quickly will IEH respond if my system goes down?

Standard members get a dedicated support response within 2 business days. Premium members get a response within 12 hours and move to the front of the scheduling queue for any on-site work.

What equipment brands does SolarServe cover?

Every membership covers every major panel, inverter, optimizer, microinverter, and battery brand installed in Hawaii, including Tesla Powerwall, Enphase, SolarEdge, SMA, SunPower, LG, Generac, FranklinWH, Sonnen, and most discontinued or legacy systems.

Can I cancel my SolarServe membership?

Yes. Memberships auto-renew annually and you can cancel before your next renewal at any time. Reach out to our service team and we will take care of it.

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